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CANCELLATION POLICY
To cancel your booking, written confirmation is required to ensure effectiveness. Please note that cancellation fees will apply.

Transfer Bookings:

• If cancelled 24 hours or more prior to scheduled pick-up, a 15% cancellation fee will apply.
• If cancelled 4-24 hours prior to scheduled pick-up, a 50% cancellation fee will apply.
• If cancelled less than 4 hours prior to scheduled pick-up, a 100% cancellation fee will apply.

Hourly Bookings:

• If cancelled 48 hours or more prior to scheduled pick-up, a 15% cancellation fee will apply.
• If cancelled 24-48 hours prior to scheduled pick-up, a 50% cancellation fee will apply.
• If cancelled less than 24 hours prior to scheduled pick-up, a 100% cancellation fee will apply.

No, our team tracks your flight in real-time, ensuring your pick-up time is adjusted accordingly. You will receive an SMS/WhatsApp notification from our chauffeur as soon as your flight touches down.

Yes you do, an email confirmation will be sent to the email address provided during registration.

Our standard transfer rate is calculated on the basis of a seamless pickup and drop-off, with no extra waiting time (subject to vehicle availability) beyond 10 minutes for ground transfers, 30 minutes for domestic airport arrivals, or 60 minutes for international airport arrivals. However, if there is a delay or the waiting time exceeds the specified limit, a charge of $2.00 per minute will be applied to your account.

No, it doesn't. All tolls will be charged after your service due to uncertainty of road use. If you would like to avoid tolls, please kindly ask our chauffeur to use a different route (subject to chauffeur availability) .

According to the type of service. Once we received your booking, we'll review it in the next business day which will send you an confirmation email regarding your booking from one of our agent.

If we notice there's a discrepancy, we will issue a refund directly from your chosen payment platform. It is subject to the third party platform timing in terms of the refund.