July 2023

VIP LINKS Fatigue Management Policy: Ensuring Safe and Well-Rested Service Providers

At VIP LINKS, we prioritise the safety and well-being of our employees and clients. We recognise the potential risks associated with service provider fatigue and are committed to implementing effective fatigue management practices. Our Fatigue Management Policy outlines our approach to mitigating fatigue-related risks and ensuring the highest level of safety in our operations.

Driver Rest and Breaks:

We understand the importance of ensuring our service providers have sufficient rest and breaks to minimise the risk of fatigue. We adhere to applicable regulations and industry best practices, providing our service providers with adequate rest periods between shifts and ensuring they have ample time to recuperate. We implement a strict rule that states that any of our service providers must have 8 hours off job period prior to a 12 hours working period.

Shift Scheduling:

We develop shift schedules that consider the principles of fatigue management. Our scheduling practices aim to prevent excessive working hours, consecutive long shifts, and back-to-back assignments that may compromise service provider alertness. We implement strategies to minimise fatigue-related risks associated with irregular or extended working hours. We ensure if any of our service providers needs to extend their services more than 12 hours, we promise to give them earliest possible notice. We manage all our service providers scheduling and bookkeeping them in case any incidents occur which require us to provide information for any legal authorities for any investigation.

Fatigue Awareness and Training:

We provide comprehensive training to our service providers, raising awareness about the risks and consequences of fatigue. Our training programs include education on recognising signs of fatigue, implementing effective coping strategies, and understanding the importance of restorative sleep. We empower our service providers to make informed decisions regarding their fitness to drive and encourage open communication about any concerns related to fatigue.

Monitoring and Reporting:

We implement a robust system for monitoring and reporting fatigue-related incidents or near-misses. Our service providers are encouraged to report any instances of fatigue, including their own or observations of others. We investigate and address reported incidents promptly to identify potential areas for improvement and implement necessary measures to prevent recurrence.

Fatigue Management Tools and Technologies:

We utilise advanced technologies and tools to support our fatigue management efforts. This may include service provider monitoring systems, fatigue detection technology, and other innovative solutions that help identify early signs of fatigue and mitigate associated risks. We continually evaluate and invest in new technologies to enhance the safety and well-being of our service providers and passengers.

Communication and Collaboration:

We foster a culture of open communication and collaboration within our organisation. We encourage service providers to share their concerns or fatigue-related issues with management, emphasising that their well-being and safety are of utmost importance. We actively engage with our service providers, seeking their input and feedback on fatigue management strategies, and incorporating their insights into our policies and practices.

Continuous Improvement:

We are committed to continuous improvement in fatigue management. We regularly review and update our policies and procedures, staying informed about industry advancements and best practices. We collaborate with industry experts, regulatory bodies, and service provider associations to stay at the forefront of fatigue management techniques, ensuring the ongoing enhancement of our practices.

At VIP LINKS, we consider fatigue management an integral part of our commitment to safety. By implementing this Fatigue Management Policy, we strive to protect the well-being of our service providers, enhance the safety of our operations, and provide our valued clients with the utmost peace of mind. Together, we create an environment where safety and well-being are paramount, ensuring a reliable and secure transportation experience for all.

DOCS/CANCELLATION POLICY/1 JULY 2023