Standards & Conduct Policy

July 2023

Personal Behaviour Standards at VIP LINKS

Introduction:

At VIP LINKS, we strive to provide exceptional service to our clients by upholding the highest standards of personal behaviour among all service providers. This policy outlines the expectations and guidelines for professional conduct, ensuring that our team consistently delivers top-notch service across all our service offerings.

2. Professional Appearance:

2.1 Service providers are expected to maintain a neat and professional appearance at all times while on duty.

2.2 This includes wearing the designated dress code, maintaining personal hygiene, and presenting a well-groomed appearance.

2.3 For 2.2, the designated dress code means black tie, black suit, black leather shoes. 

2.4 Service providers are representing VIP LINKS at all times while working under VIP LINKS. Service providers are required to produce the highest quality for professional appearance at all times.

3. Respectful and Courteous Conduct:

3.1 Service providers must treat all clients, colleagues, and members of the public with respect, courtesy, and professionalism.

3.2 This includes using appropriate language, maintaining a friendly demeanour, and addressing clients by their preferred titles or names.

3.3 Service providers must not engage in any sort of conversation with clients, colleagues, and members of the public if they feel uncomfortable. 

4. Punctuality and Reliability:

4.1 Service providers are required to arrive 15 minutes before for their assigned shifts and appointments, ensuring punctuality is a priority.

4.2 Should unforeseen circumstances arise that may cause delays, service providers must communicate promptly and efficiently to minimise any inconvenience caused.

4.3 Any unforeseen circumstances that arise must report as soon as safety is maintained to VIP LINKS.

5. Confidentiality and Privacy:

5.1 Service providers must respect the confidentiality and privacy of clients and any sensitive information obtained during the course of their duties.

5.2 Personal and confidential information must not be shared, discussed, or accessed without proper authorisation.

5.3 Service providers must not advertise any other information without VIP LINKS written or email consent.

6. Professional Communication:

6.1 All communication, whether verbal or written, must be conducted in a professional and respectful manner.

6.2 Service providers must communicate clearly, listen actively, and respond promptly to client inquiries or requests.

6.3 Service providers must not ignore clients, colleagues, and members of the public for any requests. 

7. Compliance with Laws and Regulations:

7.1 Service providers are expected to adhere to all applicable laws, regulations, and industry standards relevant to their role and responsibilities.

7.2 This includes but is not limited to traffic laws, vehicle safety regulations, and any licensing requirements.

7.3 Service providers must follow their maintenance schedule for their vehicles and any incidents caused by mechanic problems will be treated as not complying with VIP LINKS. This will have an immediate effect of termination of service and VIP LINKS reserves the right to take any necessary action for covering the costs and loss of reputation.

8. Responsible Driving:

8.1 Service providers must operate vehicles safely and responsibly, obeying all traffic laws and regulations.

8.2 Service providers must maintain a calm and composed driving style, ensuring the safety and comfort of passengers at all times.

8.3 Service providers must take the most efficient routes when they are working under VIP LINKS. 

8.4 Most efficient routes defined as any routes have the least time on road. 

8.5 Service providers must take serious and caution actions when manoeuvring near schools, hospitals, events venues, work sites, or any other abnormal road conditions to ensure safety and comfort are maintained at all times.

8.6 Service providers must comply with any law enforcement on road to compromise minimal risks of involvement in an incident.

9. Alcohol and Substance Use:

9.1 Service providers must never operate a vehicle or provide services while under the influence of alcohol, illegal drugs, or prescription medications that impair their ability to perform their duties safely and effectively.

9.2 The use, possession, or distribution of illegal drugs is strictly prohibited.

9.3 Service providers must hold 0.00 blood alcohol concentration at all times while working at VIP LINKS.

9.4 Service providers must take a random drug and alcohol test by any management of VIP LINKS at any time.

9.5 If any of the tests results from legal authorities or VIP LINKS are indicating service providers do not obey above policy, VIP LINKS must terminate any contracts or services of that particular service provider or company. 

10. Conflict Resolution:

10.1 In situations where conflicts or disagreements arise, service providers should approach such situations calmly and professionally.

10.2 They should seek resolution through respectful communication and, if necessary, involve appropriate management or designated personnel.

11. Continuous Improvement and Training:

11.1 VIP LINKS is committed to providing ongoing training and development opportunities to service providers.

11.2 Service providers are encouraged to actively participate in training programs and seek opportunities for personal and professional growth.

12. Compliance and Consequences:

12.1 Non-compliance with these personal behaviour standards will result in disciplinary action, ranging from counselling and additional training to written warnings, suspension, or termination, depending on the severity and frequency of the violation.

12.2 Any breaches of applicable laws, regulations, or licensing requirements will lead to immediate termination and potential legal consequences.

12.3VIP LINKS management reserves the right to decide any actions suitable for any conflicts or disagreements.

Conclusion:

The Personal Behaviour Standards policy at VIP LINKS sets clear expectations for all service providers, ensuring that our team consistently delivers exceptional service across all our service offerings. By upholding these standards, we maintain a professional, respectful, and customer-focused environment that reflects our commitment to excellence.

Equal Employment Opportunity and Harassment Policy

1. Introduction:

At VIP LINKS, we are committed to providing a work environment that is free from discrimination, harassment, and any form of unfair treatment. This Equal Employment Opportunity and Harassment Policy outlines our commitment to promoting equal opportunities for all employees and creating a respectful and inclusive workplace.

2. Equal Employment Opportunity:

2.1 VIP LINKS is an equal opportunity employer. We value diversity and believe that every employee should be treated fairly and without discrimination, regardless of their race, colour, religion, sex, national origin, age, disability, sexual orientation, or any other protected characteristic.

2.2 All aspects of employment, including recruitment, hiring, promotions, training, compensation, and termination, are based solely on individual qualifications, merit, and job performance.

3. Prohibition of Harassment:

3.1 VIP LINKS strictly prohibits any form of harassment, including but not limited to sexual harassment, verbal or physical abuse, bullying, or discrimination based on protected characteristics.

3.2 Harassment can occur between employees, between employees and clients, or between employees and third parties associated with our business.

4. Definition of Harassment:

4.1 Harassment refers to unwelcome conduct or behaviour, whether verbal, physical, or visual, that creates an intimidating, hostile, or offensive work environment or interferes with an individual’s work performance.

4.2 Harassment can include, but is not limited to, offensive jokes, slurs, derogatory comments, gestures, pictures, unwelcome advances, requests for sexual favours, or any other conduct that is offensive or creates a hostile work environment.

5. Reporting Procedures:

5.1 Any employee who believes they have experienced or witnessed harassment should report the incident promptly to their supervisor, manager, or the designated authority within the company.

5.2 Reports can be made verbally or in writing, and the privacy and confidentiality of the individuals involved will be respected to the fullest extent possible.

5.3 VIP LINKS encourages reporting without fear of retaliation and assures employees that they will be protected from any adverse action for making a good faith report.

6. Investigation and Resolution:

6.1 Upon receiving a harassment report, VIP LINKS will conduct a thorough, fair, and impartial investigation.

6.2 The investigation will be carried out promptly, respecting the rights of all parties involved, and maintaining strict confidentiality throughout the process.

6.3 Appropriate disciplinary action, up to and including termination, will be taken against individuals found to have engaged in harassment.

6.4 Where necessary, remedial actions will be implemented to prevent future occurrences of harassment and promote a respectful work environment.

7. Training and Education:

7.1 VIP LINKS is committed to providing training and education to employees to promote awareness and understanding of equal employment opportunity and harassment prevention.

7.2 Training programs will cover topics such as recognising and preventing harassment, promoting diversity and inclusion, and fostering respectful workplace interactions.

8. Compliance with Laws and Regulations:

8.1 VIP LINKS is dedicated to complying with all applicable laws and regulations regarding equal employment opportunity and harassment prevention.

8.2 “This policy is in line with the relevant legislation in Australia, including but not limited to the Sex Discrimination Act 1984, the Disability Discrimination Act 1992, and state and territory laws regarding harassment and discrimination.”

9. Confidentiality and Non-Retaliation:

9.1 VIP LINKS will handle all reports of harassment with the utmost confidentiality, to the extent permitted by law and the investigation process.

9.2 Retaliation against individuals who report harassment or participate in an investigation is strictly prohibited and will be met with appropriate disciplinary action.

10. Review and Revision:

10.1 This policy will be periodically reviewed and updated to ensure its effectiveness and compliance with changing laws and best practices.

10.2 Employees will be notified of any updates or changes to the policy.

Conclusion:

By implementing this Equal Employment Opportunity and Harassment Policy, VIP LINKS ensures that all employees are treated with dignity and respect, free from any form of discrimination or harassment. We are committed to maintaining a work environment that promotes fairness, inclusivity, and professionalism, and we hold all employees accountable for upholding these principles.

Dealing with Breaches of Standards of Personal Behaviour at VIP LINKS

Introduction:

At VIP LINKS, we are committed to maintaining the highest standards of personal behaviour among our service providers. This policy provides a detailed framework for addressing breaches of these standards in a fair and effective manner. Our objective is to ensure a professional and respectful work environment for both employees and clients.

1. Reporting Breaches:

1.1 Any observed or experienced breaches of the standards of personal behaviour should be reported promptly to the designated authority within the company.

1.2 Reports can be made through a confidential reporting mechanism, such as a dedicated hotline or email address, ensuring the privacy and protection of individuals involved.

2. Investigation Process:

2.1 Upon receiving a report, VIP LINKS will initiate an investigation to gather all relevant facts and information related to the alleged breach.

2.2 The investigation will be conducted impartially, respecting the principles of natural justice and ensuring confidentiality is maintained to the extent possible.

2.3 The person(s) responsible for the investigation will possess the necessary skills and experience to conduct a thorough and unbiased inquiry.

3. Fair and Transparent Process:

3.1 VIP LINKS is committed to fairness and transparency throughout the investigation and disciplinary process.

3.2 The person accused of the breach (the respondent) will be provided with an opportunity to provide their version of events and present any relevant evidence in their defence.

3.3 Any decision or outcome resulting from the investigation will be communicated to the respondent in a timely and clear manner.

4. Disciplinary Measures:

4.1 The disciplinary measures applied for breaches of personal behaviour standards will be proportionate to the severity and frequency of the violation.

4.2 VIP LINKS reserves the right to implement a range of disciplinary actions, including but not limited to counselling, additional training, written warnings, suspension, demotion, or termination, depending on the circumstances of the case.

4.3 The disciplinary process will be conducted in accordance with applicable employment laws and regulations.

5. Support and Protection:

5.1 VIP LINKS recognizes the importance of providing support to individuals involved in the investigation process.

5.2 Support may include offering counselling services, providing guidance on legal or procedural matters, and ensuring that individuals are protected against retaliation or victimisation.

5.3 Confidentiality will be maintained throughout the process to safeguard the privacy and well-being of all parties involved.

6. Appeal Process:

6.1 If the respondent disagrees with the decision or disciplinary action taken, they have the right to appeal the decision.

6.2 The appeal process will be clearly outlined, ensuring that it is fair, unbiased, and conducted by a different authority within the company.

7. Continuous Improvement:

7.1 VIP LINKS is committed to continuously improving its policies and procedures regarding personal behaviour standards.

7.2 Lessons learned from investigations and disciplinary cases will be used to identify areas for improvement and implement preventive measures to minimise the occurrence of breaches in the future.

Conclusion:

By implementing a comprehensive and fair process for dealing with breaches of personal behaviour standards, VIP LINKS aims to maintain a professional and respectful work environment. This policy ensures that all employees are held accountable for their actions, and appropriate disciplinary measures are taken when breaches occur. By upholding these standards, we continue to provide exceptional service to our clients and maintain our reputation as a premier limousine company.

No Smoking Policy

Introduction:

At VIP Links, we are committed to providing a clean, safe, and comfortable environment for all our clients. In line with the laws and regulations of Australia, we have implemented a strict No Smoking Policy to ensure the well-being and satisfaction of our passengers. This policy applies to all individuals, including clients, employees, and any other person aboard our limousines.

Policy Guidelines:

1. Smoke-Free Environment:

1. Smoking is strictly prohibited inside all VIP Links limousines. This includes, but is not limited to, cigarettes, cigars, e-cigarettes, vaporisers, pipes, and any other form of tobacco or nicotine products.
2. Smoking is also prohibited in all areas immediately adjacent to the limousine, such as doorways, windows, and any open areas where smoke may enter the vehicle.

2. Compliance with Australian Laws:

1. VIP Links operates in compliance with all applicable Australian laws and regulations regarding smoking restrictions. We strictly adhere to the Smoke-free Environment Act 2000 No 69 and any other relevant legislation.
2. It is the responsibility of all clients and passengers to comply with these laws and regulations.

3. No Smoking Signs:

1. Prominent “No Smoking” signs will be visibly displayed within all VIP Links limousines, serving as a reminder and reinforcement of our policy.
2. It is essential for all clients and passengers to respect and adhere to these signs.

4. Driver Responsibility:

1. Our professional chauffeurs are responsible for enforcing the No Smoking Policy throughout the duration of the journey.
2. Chauffeurs will politely inform clients and passengers about the policy and kindly request their compliance.
3. In the event of non-compliance, the chauffeur may refuse service or terminate the journey if the smoking persists.

5. Client Responsibility:

1. Clients booking a VIP Links limousine are responsible for informing all passengers of the No Smoking Policy.
2. Clients are expected to communicate and enforce the policy among their guests to ensure a smoke-free environment is maintained throughout the journey.

6. Consequences of Non-Compliance:

1. Clients and passengers who fail to comply with the No Smoking Policy may be subject to additional charges, fines, or penalties, as per the Australian laws and regulations.
2. Clients will be held responsible for any damage or cleaning costs incurred due to smoking violations.

7. Communication and Education:

1. VIP Links will communicate the No Smoking Policy to all clients and passengers through various channels, including our website, booking confirmations, and any other relevant communication platforms.
2. We will also provide information and reminders regarding the policy during the journey to promote awareness and compliance.

8. Support and Assistance:

1. Our customer service team is available to address any questions or concerns regarding the No Smoking Policy.
2. Clients and passengers are encouraged to seek assistance or clarification if needed.

Conclusion:

The No Smoking Policy of VIP Links is designed to create a pleasant and healthy environment for all our passengers. We appreciate your cooperation in adhering to this policy, as it ensures the comfort and well-being of everyone on board our limousines. Thank you for choosing VIP Links, and we look forward to providing you with an exceptional smoke-free experience.

Note: This No Smoking Policy is intended as a general guide and should be reviewed and customised to comply with the specific laws and regulations applicable in Australia and your particular jurisdiction. It is recommended to consult legal counsel to ensure compliance with the most up-to-date legislation.

DOCS/STANDARDS & CONDUCT POLICY/1 JULY 2023