July 2023
1. Introduction
VIP Links (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy outlines our commitment to protecting the privacy of your personal information that we collect through our website or directly from you. Please read this policy carefully and contact us if you have any questions.
2. Personal Information
When referring to ‘personal information’, we mean information which identifies you as an individual or from which your identity can be reasonably ascertained. Your name, address, phone number, and email address are examples of personal information. We will follow the Australian Privacy Principles in all dealings with your personal information.
3. Collection of Personal Information
We collect personal information for the purpose of providing our services. This information includes, but is not limited to: names, addresses, contact details, and payment information. This may be collected through our website, over the phone, or through direct email communication.
4. Use of Personal Information
The personal information collected will be used for the purpose of providing our services, managing your account, processing payments, and communicating with you about our services. We may also use your personal information for related purposes that you would reasonably expect, such as our administrative and accounting functions, promotional marketing activities, user experience research and development, and compliance with our legal obligations.
5. Disclosure of Personal Information
We will not disclose your personal information to third parties except as required by law, or with your express consent. We ensure that these third parties are obliged to protect your privacy and abide by the Australian Privacy Principles.
6. Data Security
We are committed to ensuring the security of your personal information and we will take all reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. We have implemented various physical, electronic, and managerial procedures to safeguard and secure the information we collect.
7. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
8. Access and Correction of Personal Information
Under the Privacy Act, you have the right to access and correct the personal information that we hold about you. We will take reasonable steps to correct any information you find inaccurate. If you wish to access or correct your personal information, please contact us using the contact details provided below.
9. Changes to this Policy
We may change this Policy from time to time for various reasons such as to reflect changes to our services or changes in the law. We will notify you of any changes by posting the new policy on our website.
10. Contact Us
If you have any questions or complaints about this Policy, or if you wish to access or correct your personal data, please contact us at:
bookings@viplinks.com.au
DOCS/DATA RETENTION & PRIVACY POLICY/1 JULY 2023